RETURNS

Reason Code rules will be as follows:

• Damage (1) – Must be returned 6 months from date of invoice.
• Allergy (2) – Must be returned 6 months from date of invoice.
• Quality (9) – Must be returned 6 months from date of invoice.
• Short pack (4) – Must be returned 28 days from date of invoice.
• Order Entry/Field Error (5) – Must be returned 28 days from date of invoice.
• 7 Day Return (7) – Must be returned 28 days from date of invoice.
• Price Adjustment (8) – Must be returned 28 days from date of invoice.
• Wrong pack (10) – Must be returned 28 days from date of invoice.
• ** Over packs the product must be returned. A Credit and Claim form must be clearly Marked as an over pack.
• ** All promo –packs and items part of a promo-pack on a 7 day return regardless of the days get charged a 10% handling fee.
• 7 days returns will be changed a handling fee over 21 days.
• Should we receive stock back at ASC Home Office and it does not comply to the credit and claims returns rules your CSD Agent will advise you via email that there is stock at Home Office which we cannot process.
• You as the GM/AD/RD will have 1 week from the date you receive the email for your CSD Agent to collect the items.
• If the stock is not collected, no credit or claim will be processed on the relevant account and the items will be disposed of.

Please contact your CSD Agent should you have any questions.